Privacy Policy – VCR Solution

At VCR Solution, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

1.Personal Information We Collect

When you visit our website, we collect certain data to enhance your experience and process your orders. This includes:

1. Device Information

  • Collected Data: Browser version, IP address, time zone, cookie data, visited pages, and search terms.
  • Purpose: To optimize site performance and analyze usage.
  • Source: Collected automatically via cookies, log files, and tracking tools.
  • Shared With: Google Analytics, Stripe, and Paypal for analytics and payments.

2. Order Information

  • Collected Data: Name, billing/shipping address, payment details, email, and phone number.
  • Purpose: To process payments, fulfill orders, communicate with you, and prevent fraud.
  • Source: Collected during checkout.
  • Shared With: Stripe/ Paypal for secure transactions.

3. Customer Support Information

  • Collected Data: Name, email, and order number.
  • Purpose: To assist with inquiries and resolve issues.
  • Source: Collected directly from you.

2. Sharing Personal Information

We share your Personal Information with trusted service providers to enhance our services and fulfill our commitments.

1. Service Providers

  • We use Paypal/ Stripe for payment processing.
  • We comply with legal requests such as subpoenas or regulations when required.

2. Behavioral Advertising

We use collected data to show relevant ads and improve your experience. This includes:

  • Google Analytics – Helps analyze site usage. Learn more or opt-out.
  • Facebook Pixel – Helps us track interactions and improve ads.

3. Opting Out of Targeted Ads

3.Using Personal Information

We use your Personal Information to provide and improve our services, including processing orders, payments, shipping, and keeping you informed about new products and offers.

Lawful Basis (GDPR Compliance – EEA Residents)

If you are in the European Economic Area (EEA), we process your data based on:

  • Your consent
  • Fulfilling a contract with you
  • Legal compliance
  • Protecting vital interests
  • Public interest tasks
  • Legitimate business interests (without overriding your rights)

Data Retention

We keep your information for record-keeping unless you request deletion. See the ‘Your Rights’ section for more details.

4.Selling Personal Information

We do not sell your personal information to third parties.

 

5.Cookies

We use cookies to improve your browsing experience and enhance our services. These cookies help us understand visitor interactions, track popular pages, and optimize our content.

We also use cookies to personalize your shopping experience by remembering your preferences and browsing history. This allows us to provide relevant content, product recommendations, and promotions tailored to you.

 

6.GDPR & CCPA Compliance

GDPR (General Data Protection Regulation)

If you are a resident of the EEA, you have the right to:

  • Access the Personal Information we hold about you.
  • Request corrections, updates, or erasure of your data.
  • Transfer your Personal Information to another service.

Your data is initially processed in Ireland and later transferred outside of Europe for storage and processing, including in Canada and the U.S. 

CCPA (California Consumer Privacy Act)

If you are a California resident, you have the right to:

  • Know what Personal Information we collect.
  • Request access, corrections, updates, or deletion of your data.
  • Transfer your Personal Information to another service.

 

7.Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

 

8.Contact Us

If you have any questions about VCR Solution’s Privacy Policy or the data we collect, or if you wish to exercise your data protection rights, please contact us at:

Email: info@vcrsolution.com